To help keep your account secure, we recommend following these guidelines.
Password Requirements
Your account should have a strong password and not be the same as any of your other accounts on other websites. This protects you from data breaches or hacks. Accordingly, you should also have a strong password for the email address used to create the account. This also applies to your linked accounts such as Discord, Google, or Twitter.
Enabled 2FA through the Login & Security section in Account Settings. Two-factor authentication helps keep your account secure by utilizing one-time passwords that are generated every 30 seconds.
Safeguard Your Login Information
Phishing is a common method for attackers or scammers to create a fraudulent replica of a website for you to log into or create an account on to gain access to your login information. Phishing also takes form in emails. They will spoof an email to make it seem as if it's being sent from a genuine email address.
Our domains
We don't send any emails from these domains except for nvst.ly.
If you receive a suspicious email from us, check the raw data of the email or use the "Show Original" function on Gmail. In the email metadata you will see the real source of the email in the "Return-Path" and "Received From" fields. The Return-Path will always be a @nvst.ly
email address. To verify it's truly from us, you can verify this by seeing the IP address 5.161.204.161
in the Received From field.
Example:
We reply back from the same email address you sent to and send from the following emails:
Here's an example of a SPOOFED EMAIL.
All emails are sent via amazonses.com
, email.cloudflare.net
, or don't show a source at all, and the return path in full email or metadata for all emails will always be @nvst.ly
until stated otherwise.
We will never ask you for personal or financial information such as your password, and you should never provide us with sensitive information. We will never ask you to download something, open any attachments, or log into a non-NVSTly official website.
Anyone claiming to be staff asking you to provide or do any of these should be reported.
Apps from Third Parties
NVSTly's API is private and does not allow any type of automation or 3rd party apps. At this time, it is currently against our Terms & Conditions. You must not rely on or use any third-party application, browser extension, or plug-in that claims to be used for or related to NVSTly.
Currently, we do not have any method of account recovery. If you've lost access to your account or think it has been compromised, please notify us by sending an email to [email protected].
If you have:
Then you should:
If you can log into your account, please change your password through your account settings.
2. Verify the security of your email account and any linked accounts.
Make sure that your email and any linked accounts are secure and that you are the only one with access to them. You can change your email address by sending an email to [email protected].
Protect your account using guidelines and best practices